Shipping Policy
Last Updated: July 27, 2026
Thank you for shopping with Lucky Kawaii!
This Shipping Policy explains how we process, fulfill, and ship orders placed through our online store.
1. Shipping
We offer different shipping methods depending on the product you purchase.
Products with a Suitcase
(Premium • Kawaii Gacha & Suitcase & Ultimate • Kawaii Scoop + Gacha + Suitcase)
- Orders over $100 USD qualify for FREE worldwide shipping.
- Due to the size of these items, they are shipped via sea shipping.
- Estimated transit time is 30–35 days after your order has been shipped.
- Delivery to remote areas may take 45 days or longer.
Products with a Suitcase
(Starter • Kawaii Scoop & Gacha )
- A flat-rate shipping fee of $8 USD applies.
- Orders are shipped via air shipping.
- Estimated transit time is 7–14 business days after your order has been shipped.
Additional Information
Estimated delivery times are provided as a guideline only and may vary due to customs clearance, weather conditions, local courier operations, or other circumstances beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. The tracking page will provide the most up-to-date delivery status.
Some countries or regions may have shipping restrictions or limited delivery availability. If you are unable to complete checkout after entering your shipping address, your location may not currently be eligible for delivery.
2. Shipping Destinations
Lucky Kawaii ships to many countries worldwide.
While we offer worldwide shipping, some remote locations or destinations may require additional shipping charges.
If you're unsure whether your location requires an additional shipping fee, please contact us at support.luckykawaii@gmail.com before placing your order. We'll be happy to provide a shipping quote.
3. Order Processing
Orders are processed after payment has been successfully confirmed.
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Standard orders are typically processed within 1–7 business days before shipment.
- If you have selected the Packing Video option, please allow an additional 7 business days for your order to be filmed and prepared before shipment.
Business days exclude weekends and public holidays.
Please note that all order processing times are separate from shipping transit times.
4. Order Confirmation & Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been shipped, tracking information will be provided when available.
Air Shipping
Orders shipped by air can be tracked throughout the delivery process. Tracking updates are typically available within 24–48 hours after the carrier receives your package.
Sea Shipping
Due to the nature of sea shipping, tracking updates are limited while your shipment is in transit.
Tracking will usually begin updating again after the shipment arrives at the destination port, clears customs, and is handed over to the local delivery carrier.
If you would like to check the vessel departure date, estimated arrival date, or internal shipping status during sea transit, please contact us at support.luckykawaii@gmail.com. We'll be happy to provide the latest available shipping information.
5. Delivery Delays
Although we work hard to deliver orders promptly, delivery dates cannot be guaranteed.
Lucky Kawaii is not responsible for delays caused by:
6. Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Once an order has been placed and processed, shipping address changes may not be possible.
Lucky Kawaii is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect address, additional shipping charges may be required before it can be resent.
7. Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during transit, please notify us as soon as possible after delivery or the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Once a package has been accepted by the shipping carrier, responsibility for transportation rests with the carrier. While Lucky Kawaii cannot guarantee the outcome of carrier investigations, we will do our best to assist you throughout the process.
8. Contact
If you have any questions regarding your order or this Shipping Policy, please contact Lucky Kawaii through the communication methods available on our website.
Email: support.luckykawaii@gmail.com
