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Contact

For the fastest and most reliable support, please email us directly at support.luckykawaii@gmail.com. Messages submitted through the contact form may occasionally be delayed or fail to reach us.

Frequently asked questions

Our current processing time is approximately 2-5 business days. Orders with the video filming service require an additional 3 business days.

Please note that shipping time does not include order processing time.

Thank you for your understanding and patience.

We offer worldwide shipping.

However, please note that delivery services may not be available in certain remote areas where shipping carriers have limited coverage.

Currently, we provide flat-rate shipping to Asia, the United States, Australia, New Zealand, Canada, the United Kingdom and Europe. For other regions, shipping costs may vary depending on your location.

If you encounter any issues during checkout or have questions regarding shipping fees, please do not hesitate to contact us at support.luckykawaii@gmail.com.

Shipping costs depend on the product you purchase.

[Kawaii Gacha & Suitcase] and [ Kawaii Scoop + Gacha + Suitcase]

FREE worldwide shipping on orders over $100.
Due to the size of these items, they are shipped via sea shipping.
Estimated delivery time is 30–35 days, depending on your destination.
Deliveries to remote areas may take 45 days or longer.

[Kawaii Scoop & Gacha]

Flat-rate shipping: $8
Ships via air shipping.
Estimated delivery time is 7–14 business days.

Please note: All shipping estimates do not include order processing time.

Customers who purchase the Packing Video Add-on should expect an additional 3 business days for order processing.

Packing videos are posted in order of order numbers. During busy periods, there may occasionally be slight delays, but we appreciate your patience and will post your video as soon as possible.

All Lucky Kawaii Mystery Boxes are final sale.

Once your order has been confirmed, we are unable to accept refunds, returns, or exchanges.

Please make sure to double-check your shipping address before completing your purchase, as we cannot guarantee changes after your order has been confirmed.

If you have any questions or concerns, please contact our customer service team at support.luckykawaii@gmail.com. We're always happy to help!

Country/Region

Country/Region

Contact

Frequently asked questions

[Kawaii Gacha & Suitcase] and [ Kawaii Scoop + Gacha + Suitcase]

[Kawaii Scoop & Gacha]